Terms of Service
These terms govern your use of the COMPLIBOX website and app. By starting a trial or using the service you agree to them on behalf of your organisation.
1. The service
COMPLIBOX is software that helps organisations assess and document compliance with frameworks such as India's DPDP Act. DPDP is available now. Other frameworks shown on our website are planned and their dates may change. Each framework is sold separately: your plan covers only the frameworks listed on your order or invoice.
2. Not legal advice
COMPLIBOX, including its AI guidance, templates and reports, provides information to support your compliance work. It is not legal advice and does not guarantee compliance or certification. You remain responsible for your compliance decisions. Some control templates are marked for legal review; treat them as drafts until your advisers confirm them.
3. Accounts
- You must give accurate information and keep your password secure.
- The person who signs up becomes the organisation's administrator and is responsible for who they invite.
- Tell us straight away at security@complibox.app if you think your account has been misused.
4. Free trial
The free trial lasts 30 days and needs no payment card. During the trial you can use the assessment, evidence and AI guidance features, but you cannot generate or download reports; reports require a paid plan. At the end of the trial you can buy a plan or stop using the service. [verify: what happens to trial data if no plan is bought, and after how long it is deleted]
5. Plans, fees and GST
- Plans are billed annually in advance. Prices on our website exclude GST, which is added to your invoice.
- [verify: renewal terms, notice period for cancellation, and refund policy]
- We'll give at least [verify: 30] days' notice of price changes, which apply from your next renewal.
6. Your data
You own the data you upload. You give us permission to process it only to provide and secure the service. For personal data in your uploads, you are the Data Fiduciary and we act as your Data Processor. Our Privacy Policy covers the account data we collect about you. [verify: data processing agreement for paid plans]
You can export your data while your account is active. [verify: export formats and the period to export after the account closes]
7. Acceptable use
Don't use COMPLIBOX to break the law, upload malware, try to access other customers' data, overload or probe the service without our written permission, or resell it except under a partner agreement with us.
8. Partners and white-label
CA Bundle and Enterprise plans include white-label branding. Reselling the service to your clients requires a separate partner agreement. [verify]
9. Availability and changes
We work to keep COMPLIBOX available but don't guarantee uninterrupted service unless your plan includes a service level agreement. We may improve or change features; we won't remove core functionality you've paid for during your subscription term without notice.
10. Liability
[verify with counsel: limitation of liability, exclusions and indemnities]
11. Ending the agreement
You can stop using COMPLIBOX at any time. We may suspend accounts that breach these terms, with notice where reasonable. [verify: termination and data deletion process]
12. Governing law
These terms are governed by the laws of India. Courts in [verify: city] have exclusive jurisdiction.